Is 62 good? Is 74 bad?
Benchmarks let executives interpret a number. Every band below carries its provenance — measured where we have pilot data, illustrative where we don't. NuX Holdings™ never hides uncertainty behind a chart.
A score alone has no meaning.
The Benchmark Library™ converts raw scores into business context, showing where an organization sits relative to its industry, the exposure associated with underperformance, and the opportunity associated with sustained outperformance.
Numbers measure performance.
Benchmarks measure significance.
Exposure measures consequence.
| Industry segment | empathy | warmth | precision | dialogue | resilience | safety | Confidence |
|---|---|---|---|---|---|---|---|
| Luxury hospitality | 7284 | 7486 | 7082 | 6880 | 6678 | 7890 | Measured |
| Mid-market hospitality | 5870 | 6072 | 6274 | 5668 | 5466 | 7082 | Illustrative |
| P&C insurance — claims | 4862 | 4660 | 6678 | 5064 | 5266 | 6880 | Illustrative |
| Health systems — intake | 5670 | 5872 | 6476 | 5468 | 5872 | 7486 | Illustrative |
| Telecom / utility — care | 4258 | 4460 | 6072 | 4660 | 4862 | 6478 | Illustrative |
| AI-led service (chat-first) | 3856 | 4058 | 6276 | 4460 | 4258 | 6076 | Illustrative |
Each band shows the typical mid-range we observe for a Directive 6 dimension in that segment. A score below the band signals exposure; above the band signals durable advantage. The narrower the band, the more pilot data backs it.
Bands tagged Illustrative are structural placeholders — published so reviewers can see the shape of the library, not so executives can quote them. They are replaced with Measured ranges as design partners come online.