User Layer · ICU
Emergency Department
Department roll-up for managers, supervisors, analysts, and CX teams.
HXI™ — Department
71/ 100
JII™ — Department
68/ 100
About this view
This is the User Layer. Department leads see only their own team's Human Infrastructure scores and the signals driving them. The same metric travels up to the Company and Executive layers above and down into individual guest journeys below.