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HandshakeMeridian Health GroupMeridian Insurance Group
Company Layer · Insurance

Meridian Insurance Group

US-West

HXI™
73/ 100

Human Experience Index

EII™
76/ 100

Emotional Infrastructure Integrity

JII™
69/ 100

Journey Integrity Index

User Layer

Departments & teams

Operations
Claims Processing
HXI™ 70
Contact Center
Member Support
HXI™ 75
Guest Layer

Guest journeys

policyholder · Claim Resolution
Policyholder #88440 — Claim
Satisfaction 64
member · Renewal
Member #20155 — Renewal
Satisfaction 79
Trust Firewall™
MeasuredIllustrative